Returns & Refunds
We take extraordinary care in creating each pack. Here is our policy if you need to request a return.
7-Day Returns for Unopened Keepsake Packs
Returns within 7 days if unopened. To be eligible for a return, the keepsake box must remain unopened with the original ribbon intact, and all sensory items must be unused in their original condition.
Personalised Items
[Due to the bespoke nature of personalised items (such as customised ID bracelets, personalised blankets, slippers, and custom mugs), personalised products cannot be returned for a change of mind unless faulty.]
Damaged or Faulty Items
[If an item arrives damaged during transit, please take a photo and contact Lani within 48 hours of receipt. We will gladly arrange an immediate replacement or full refund.]
How to Request a Return
[Please contact Lani directly at lclove1949@gmail.com or 0403 091 966 with your order number and reason for return. Return shipping costs are [customer responsibility / covered if faulty].]